Privacy Policy
Effective Date: August 4, 2026
Kestner Health + Wellness respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and protect information obtained through thekestners.com, our online forms, appointment tools, email communications, text messaging services and other digital interactions.
This Privacy Policy applies to website visitors, prospective patients and individuals who contact us online. It should be read together with our Terms and Conditions and, where applicable, our separate HIPAA Notice of Privacy Practices.
1. Contact Information
Kestner Health + Wellness
7097 Old Harding Pike, Suite F
Nashville, Tennessee 37221
Phone: (615) 646-6700
Email: info@thekestners.com
Website: thekestners.com
2. Information We Collect
We may collect the following categories of information:
Information You Provide
This may include:
- Your name
- Telephone number
- Email address
- Mailing address
- Date of birth
- Appointment preferences
- Information submitted through contact, scheduling, new-patient or promotional forms
- Questions, special requests or messages you send to us
- Information about the service in which you have expressed interest
- Payment or billing information when applicable
- Communications and consent records relating to email or text messaging
- Information provided by a parent, guardian or legally authorized representative
Please do not submit highly sensitive medical information through a general website contact form, ordinary email or text message unless we specifically instruct you to use a secure method.
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect:
- Internet Protocol address
- Browser and device information
- Operating system
- Pages viewed
- Referring website
- Dates and times of visits
- Links, buttons or forms with which you interact
- Approximate geographic location
- Cookie, pixel and analytics identifiers
- Advertising attribution and campaign information
We may use cookies and similar technologies to operate the website, remember preferences, measure performance, detect technical problems and understand how visitors interact with our content.
3. Health Information and HIPAA
Some information you provide may relate to your health or healthcare interests. Whether information is considered Protected Health Information under the Health Insurance Portability and Accountability Act depends on the circumstances in which it is collected and maintained.
Information that becomes part of your patient record will be handled in accordance with applicable healthcare privacy laws and our separate Notice of Privacy Practices.
Our Notice of Privacy Practices explains:
- How medical information may be used and disclosed
- Your rights concerning your health records
- Our responsibilities for safeguarding protected health information
- How to request access, corrections, restrictions or confidential communications
- How to submit a privacy complaint
This website Privacy Policy does not replace or limit any rights you have under HIPAA, Tennessee medical-record laws or our Notice of Privacy Practices.
4. How We Use Information
We may use information to:
- Respond to questions or requests
- Schedule, confirm or manage appointments
- Contact prospective and current patients
- Provide information about our services
- Determine which team member should respond to you
- Provide requested healthcare, wellness or administrative services
- Maintain patient and business records
- Process payments and administer accounts
- Send appointment reminders and service-related notifications
- Send educational, promotional or marketing communications when permitted
- Personalize website content and advertising
- Measure marketing and website performance
- Improve our services, website and communications
- Protect against fraud, misuse, security threats or unlawful activity
- Meet professional, insurance, legal and regulatory obligations
- Establish, exercise or defend legal rights
Submitting an online form does not guarantee acceptance as a patient, availability of an appointment or eligibility for a particular service.
5. Email and SMS Communications
When you provide your email address or mobile telephone number and affirmatively consent, Kestner Health + Wellness may contact you regarding:
- Appointment requests and confirmations
- Scheduling updates and reminders
- Responses to your questions
- New-patient information
- Office updates
- Educational health and wellness content
- Promotions, special offers or information about services you requested or may be interested in
Message frequency varies. Message and data rates may apply.
Consent to receive marketing calls, emails or text messages is not a condition of purchasing any goods or services or receiving treatment.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at (615) 646-6700.
We may still send non-marketing communications that are necessary to provide requested services, administer an existing relationship, respond to you or comply with law.
Mobile information, text-message consent records and SMS opt-in data will not be sold, rented or shared with third parties for their independent marketing purposes. We may share this information with service providers that help us deliver communications on our behalf, subject to appropriate confidentiality and data-protection obligations.
Wireless carriers are not responsible for delayed or undelivered messages.
6. Healthcare Communications by Email and Text
Email and SMS may not always provide the same level of security as a designated patient portal or other secure healthcare communication system. Messages could potentially be accessed by another person with access to your device, account or telephone number.
By asking us to communicate through ordinary email or SMS, you acknowledge these inherent risks. You may request an alternative reasonable method of communication by contacting our office.
Do not use email, text messages, website chat or online forms for medical emergencies. Call 911 or seek immediate emergency medical assistance.
7. Cookies, Analytics and Advertising Technologies
We may use cookies, analytics tools, call-tracking technologies, pixels, tags or similar services to understand website traffic and improve our marketing.
These tools may collect device, usage and referral information. We do not intentionally authorize advertising platforms to receive the contents of patient medical records or information submitted through secure clinical systems.
Because healthcare-related browsing information can be sensitive, we take reasonable steps to configure website technologies to avoid impermissible disclosures of protected health information. However, visitors should avoid entering detailed medical information into general website search bars, chats or non-secure forms.
You may control cookies through your browser settings. Blocking cookies may cause some website functions to operate incorrectly.
8. How We Disclose Information
We may disclose information:
- To employees, clinicians and authorized members of our workforce
- To scheduling, communications, hosting, analytics, payment and technology providers
- To professional advisers, insurers, auditors or legal counsel
- To business associates or contractors supporting healthcare operations
- When you direct or authorize us to disclose it
- To coordinate treatment, payment or healthcare operations as legally permitted
- To comply with applicable laws, legal process, licensing requirements or government requests
- To protect patients, staff, the public or our legal rights
- In connection with a merger, acquisition, restructuring or transfer of practice assets, subject to applicable privacy laws
We do not sell patient lists or patient-identifying information.
When a service provider handles protected health information on our behalf, we will use agreements and safeguards required by applicable law.
9. Marketing and Health Information
We may communicate with you about services offered by Kestner Health + Wellness when legally permitted and consistent with your communication preferences.
We will obtain a written authorization when HIPAA or another applicable law requires authorization for the use or disclosure of protected health information for marketing.
We do not sell protected health information.
10. Data Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information. These may include access controls, authentication, secure hosting, encryption where appropriate, workforce training and vendor-management practices.
No website, email system, mobile network or electronic storage method is completely secure. We cannot guarantee absolute security, but we will respond to suspected incidents and provide legally required notifications when appropriate.
11. Retention of Information
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain medical, billing and business records
- Document consent and communication preferences
- Resolve disputes
- Enforce agreements
- Meet legal, tax, insurance, licensing and professional obligations
Medical records are retained and disposed of according to applicable federal and Tennessee requirements and our records-management policies.
12. Your Privacy Choices
Depending on the nature of the information and applicable law, you may request that we:
- Update incorrect contact information
- Stop marketing emails or text messages
- Explain the personal information we maintain about you
- Delete certain information that is not required for treatment, billing, legal or operational purposes
- Restrict certain communications
- Communicate with you through a reasonable alternative channel
HIPAA rights relating to medical records are described in our Notice of Privacy Practices.
To submit a request, contact info@thekestners.com or (615) 646-6700. We may need to verify your identity before completing a request.
13. Medical-Record Requests
Patients and authorized representatives may request access to medical records by contacting our office. Requests may need to be submitted in writing and may be subject to reasonable, legally permitted copying or delivery fees.
We will process valid requests within the period required by applicable law.
14. Children and Minors
Our services may include care for children and families. A parent, legal guardian or other legally authorized representative should submit online information and provide consent on behalf of a minor when required by law.
The website is not intended for children to independently submit personal or medical information without appropriate adult involvement.
15. Third-Party Websites
Our website may link to scheduling systems, payment processors, social networks or other third-party websites. Their privacy practices are governed by their own policies.
A link does not mean that we control or endorse the third party's privacy or security practices.
16. Do Not Track and Privacy Signals
Some browsers provide “Do Not Track” or other privacy-preference signals. Because no single industry standard applies in every situation, our website may not respond uniformly to every signal.
You may manage cookies through your browser and opt out of marketing communications using the methods described in this Policy.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The updated version will be posted on this website with a revised effective date.
Material changes will apply prospectively unless otherwise permitted or required by law.
18. Questions or Complaints
Questions about this Privacy Policy may be directed to:
Privacy Contact
Kestner Health + Wellness
7097 Old Harding Pike, Suite F
Nashville, TN 37221
Phone: (615) 646-6700
Email: info@thekestners.com
You will not be retaliated against for submitting a good-faith privacy question or complaint.
For matters involving protected health information, please also review the separate Kestner Health + Wellness Notice of Privacy Practices.