Privacy Policy
Effective Date: July 11, 2026
Kestner Health + Wellness respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through thekestners.com, our forms, appointment requests, and communications.
Business Information
Kestner Health + Wellness
7097 Old Harding Pike
Nashville, TN 37221
Phone: (615) 646-6700
Website: thekestners.com
Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Appointment and service requests
- Form responses
- Communication preferences
- Information you provide when contacting our office
We may also collect basic technical information, such as your IP address, browser type, device information, pages visited, and website usage data.
Please do not submit urgent or highly sensitive medical information through general website forms or text messages. Call 911 for a medical emergency.
How We Use Information
We may use your information to:
- Respond to questions and requests
- Schedule or confirm appointments
- Provide requested services
- Send appointment reminders and service updates
- Send promotional messages when you have provided separate consent
- Improve our website, services, and communications
- Maintain security and comply with legal obligations
Text Messaging
When you provide your phone number and consent to receive text messages, we may send appointment reminders, scheduling updates, service-related communications, or promotional messages based on the consent you selected.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Mobile information, text-message consent, and opt-in data will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers only as necessary to deliver our communications and services.
Cookies and Analytics
Our website may use cookies, tracking technologies, and analytics services to understand website activity, improve performance, and measure marketing effectiveness. You may limit cookies through your browser settings, although some website features may not function properly.
AI Web Traffic Analysis
By visiting or logging into our website, cookies and related technologies may be employed by our data partners or vendors to connect your actions with personal information they or others may possess, including your email address. This information may be used by us or our service providers to deliver marketing messages or other communications to your email. If you prefer not to receive these advertisements, you can opt out by visiting our opt-out URL.
How We Share Information
We do not sell your personal information.
We may share limited information with trusted service providers that help us operate our website, manage appointments, communicate with patients, process forms, or provide business technology. These providers may use information only to perform services on our behalf.
We may also disclose information when required by law, to protect legal rights, or to prevent fraud, misuse, or security threats.
Health Information
Information collected through general website forms may not be appropriate for detailed medical communications. Health information maintained as part of your patient records may be subject to separate healthcare privacy practices and applicable laws.
This website Privacy Policy does not replace any Notice of Privacy Practices provided to patients by Kestner Health + Wellness.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, text message, email, or online transmission method can be guaranteed to be completely secure.
Your Choices
You may:
- Opt out of marketing emails by using the unsubscribe link
- Opt out of text messages by replying STOP
- Request that we update or correct your contact information
- Contact us with questions about your personal information
Opting out of marketing messages does not prevent us from sending necessary appointment or service-related communications when permitted by law.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental or legal guardian consent.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of those websites.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or your information, contact:
Kestner Health + Wellness
7097 Old Harding Pike
Nashville, TN 37221
Phone: (615) 646-6700